Terms & Conditions

PAYMENT:

– Nakedvice accepts the following forms of payment: PayPal / Afterpay / Credit Card (via PayPal).

 

DELIVERY – AUSTRALIA:

– All Australian orders are shipped using Australia Post.

– Australian customers have the option of their parcel being sent via Standard or Express post.

– Standard Post: 1 – 5 business days. Flat rate of $13 AUD.

– Express Post: 1 – 2 business days. Flat rate of $15 AUD.

– All orders placed Monday through to Friday before 2pm AEST will be dispatched the same day.

– All orders placed on weekends, public holidays or after 2pm AEST will be dispatched the next business day.

– Please note that during periods of high demand (e.g. holidays and sale periods), delivery times can take an additional business day.

– Once your order has been dispatched, you will receive a shipping confirmation email that includes necessary information to track your parcel. Please allow 24 hours from the dispatch date for the tracking service to work.

– Australia Post delivers between 8am to 6pm on Monday through to Friday.

– Please ensure all delivery details are correct as once the parcel leaves our facility we are unable to change any information or intercept the item.

– In a rare circumstance, Nakedvice is not liable to refund or replace an item if your parcel is lost in transit, once it has been dispatched from our facility.

– Once your parcel is dispatched from our facility Nakedvice is no longer liable. In a rare circumstance if your item was lost or stolen in transit, Nakedvice bears no responsibility to refund or replace your item.

– Australian orders over $200 will receive free standard shipping.

 

 

DELIVERY – INTERNATIONAL:

– We deliver internationally using Australia Posts Pack & Track service. For countries outside of Pack & Tracks destination, we will use Australia Posts Registered Post service. This service cannot be tracked.

– New Zealand customers will be charged a flat rate of $15 AUD for pack and track services.

– All other international locations will be charged a flat rate of $34.95 AUD for shipping services.

– Standard International Shipping can take up to 7 – 10 business days to be delivered.

– Please note that in some circumstances the addressee may be responsible for import duties and taxes on their parcel. This may be required due to the countries customs regulations and government’s policies and is the responsibility of the receiver. In addition, some orders may experience customs delays. Unfortunately, we have no control over these charges or delays and cannot predict what they may be. We suggest that you contact your local customs office for additional information.

– Once your parcel is dispatched from our facility Nakedvice is no longer liable. In a rare circumstance if your item was lost or stolen in transit, Nakedvice bears no responsibility to refund or replace your item.

 

PICKUP – MELBOURNE CUSTOMERS ONLY:

– For our Melbourne based customers, we offer a pickup option from our Abbotsford based office.

– Pickup times are available from Monday to Friday from 8:00am to 4:00pm AEST.

– All pickups are by appointment only and you will need to schedule a time with us for a suitable time for you to come in.

– Pickup address: Shop 287 / 287 – 289 Johnston Street, Abbotsford, VIC, 3067

 

CHANGE OF MIND ITEMS:

– We value each and every one of our Nakedvice customers and want you to be fully satisfied with your purchase. We offer credit notes for change of mind items. Please follow the below steps to have your return processed.

– Email [email protected] with all of your exchange details including your order number and tracking number. We will get back to you within 24 business hours with a return form for you to fill out & send back with your parcel.

– We do not accept change of mind items if you have not contacted customer support within 14 days of purchase.

– We do not accept returns on change of mind items. We also do not exchange or return sale items.

– Nakedvice does not cover postage for change of mind items.

– We do not accept returns that have been used or are not in their original packaging. Bags are to be sent back in their original dust bag and shoes in their original box. If we receive a return that we deem worn or not in it’s original packaging it will be sent back at the cost of the customer.

– All returns will be processed and dealt with on a Wednesday.

 

FAULTY AND DAMAGED GOODS:

– We take pride in our products and offer our customers a 9-month warranty period. If a manufacturing fault occurs under normal use (not wear and tear), please email [email protected] with your full name, order number and tracking number with a detailed description of the fault. A customer support member will be in contact with you within 24 business hours.

– Our customer support team will try and give the best solution depending on the matter of the fault.

– If a faulty item needs to be sent back to our Head Office it will undergo a quality review. Warranty of the product will not be honored if the item has been mistreated or if the quality control team declare the fault as general wear and tear.

– If cleared by our quality and control team, expect to receive an email outlining our analysis. If we are unable to supply you with a replacement, we can offer a store credit or refund. If a refund is required it will be provided via the form of payment used in the original transaction.

– All returns will be processed and dealt with on a Wednesday.

– Nakedvice is not liable to replace or repair any items purchased through a stockist. If an item was not purchased through Nakedvice directly, the customer will need to contact the stockist directly.

 

PRE-ORDERS:

– By pre-ordering an item, it allows you to secure an item in advance, ensuring you won’t miss out!

– We specify the date of arrival for all pre-orders in the product description.

– Once your order has been placed, payment will be processed as normal, and you will receive email confirmation.

– As soon as your pre-order arrives to us, we will send you a shipping confirmation email that includes all necessary information to track your parcel.

– Items that are placed with pre-order items will be sent together once the pre-order arrives.

– If you have any questions relating to pre-orders please don’t hesitate to contact us at [email protected]

 

AFTERPAY:

– By selecting AfterPay at checkout, you can pay for your order over 4 fortnightly installments. Your order will be shipped immediately after your initial payment and you’ll have it in no time. Before you ask, don’t worry.. there’s no interest or added fees.

– Payment will be automatically taken from your nominated credit or debit card in 4 equal payments, fornightly, and you will be notified beforehand. For more information or to set up an account with AfterPay you can visit the AfterPay website afterpay.com.au

– Please note AfterPay is only available for Australian customers.

 

INVENTORY:

– In a rare circumstance Nakedvice may experience technical discrepancies causing inventory errors. If an item is sold out that you have purchased, you will hear from us as soon as the issue is brought to our attention. We are able to offer you a full refund or an alternative preferred solution.

 

PRICING:

– All prices quoted are in Australian Dollars (AUD).

– Nakedvice reserves the right to change prices set on our website at any time without notice.

 

JACKET SIZE GUIDE:

– All measurements are a guideline relating to our own fit specifications and industry standard. Please [email protected] for further assistance for jacket sizes.

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SHOE SIZE GUIDE:

– All measurements are a guideline relating to our own fit specifications and industry standard. Please [email protected] for further assistance for shoe sizes.

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JUMPER SIZE GUIDE:

– All measurements are a guideline relating to our own fit specifications and industry standard. Please [email protected] for further assistance for jumper sizes.

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ONLINE SECURITY:

– Security Policy. When purchasing from Nakedvice your financial details are passed through a secure server using the latest 128- bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is the current industry standard. If you have any questions regarding our security policy, please contact our customer support centre [email protected]

 

PRIVACY POLICY:

Nakedvice is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us. Nakedvice uses cookies to allow you to login to your account, maintain a shopping cart and to purchase items in your shopping cart. Cookies sent to your computer from Nakedvice only last while you’re browsing our website. We do not store persistent cookies on your computer. Cookies also allow us to give you a more personalised shopping experience by displaying products that interest you throughout our product pages, thus providing you with a more friendly, interesting and enjoyable shopping experience. Whenever you use our web site, or any other web site, the computer on which the web pages are stored (the Web server) needs to know the network address of your computer so that it can send the requested web pages to your Internet browser. The unique network address of your computer is called its “IP address,” and is sent automatically each time you access any Internet site. From a computer’s IP address, it is possible to determine the general geographic location of that computer but otherwise it is anonymous. We do not keep a record of the IP addresses from which users access our site except where you have specifically provided us with information about yourself, in which case we also record your IP address for security purposes. An example of this would be when proceeding to a checkout to finalise an order you may wish to make. After completing the form provided, your IP address will be stored along with a transaction number that allows us to track your order.

 

INQUIRIES:

– If we haven’t quite answered your question with the above information, please don’t hesitate to contact our customer service team at [email protected] or give us a call on 03 9042 8905