DELIVERY
DELIVERY
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Orders placed before 12pm AEDT will be dispatched on the same day for delivery Monday through Friday.
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Orders placed after 12pm AEDT will be dispatched on the next business day.
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Orders placed on weekends or Australian public holidays will be dispatched on the next business day.
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Once your order is dispatched, you will receive a shipping confirmation email with tracking information. Please allow up to 24 hours from dispatch for the tracking to become active.
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Please allow an additional 1-2 business days for dispatch during major sale events and public holidays.
DOMESTIC SHIPPING
AUSTRALIA POST
AUSTRALIA POST
| STANDARD SHIPPING (4-5 BUSINESS DAYS)* |
EXPRESS SHIPPING (1-2 BUSINESS DAYS)* |
SAME DAY DELIVERY (MELBOURNE METRO ONLY) ORDER BY 11AM |
3 HOUR SAME DAY DELIVERY (MELBOURNE METRO ONLY) ORDER BY 12PM |
|
|---|---|---|---|---|
| $0 - $150 | $8.95 | $12.95 | Calculated at checkout | Calculated at checkout |
| $150+ | Free Shipping | $12.95 | Calculated at checkout | Calculated at checkout |
| $250+ | Free Shipping | Free Shipping | Calculated at checkout | Calculated at checkout |
Standard shipping can take up to 4-5 business days within Metro Australian Areas and 6-10 business days within Rural Australian areas.
Express shipping can take up to 1-2 business days within Australian Metro Areas and 2-4 business days within Australian Rural Areas.
*While we strive to meet your delivery timeframe, please note that exact arrival times may vary.
SAME DAY DELIVERY ORDER BY 11AM &
3 HOUR DELIVERY ORDER BY 12PM
3 HOUR DELIVERY ORDER BY 12PM
- This service is available for customers located in Melbourne Metro Only.
- Same-day delivery is only available Monday to Friday. It is not available on weekends or public holidays.
- All same-day delivery orders are delivered by our partner Rendr. A signature is required upon delivery.
- Same-day delivery is also unavailable for PO Boxes, Lockers or Post Office addresses.
- Pricing starts at $10 and is calculated at checkout based on your location.
- In the case of a missed delivery, the customer will bear the re-delivery cost.
CLICK & COLLECT
- Click & collect is available from our Abbotsford boutique for Melbourne customers.
- Orders placed before 11am will be ready for pick up on the same day and all orders placed after 11am will be ready for pick up the following business day.
- Orders placed on weekends or public holidays will be ready for pick up on the next business day.
- You will receive an email confirmation when your order is ready for collection.
- Click & collect orders will be kept for 21 days from the day you've placed your order. After 21 days your order will be cancelled and we will contact you to arrange a return.
PREORDER
- Items available for pre-order will be indicated on the product page with the anticipated shipping date.
- Please note that while we strive to provide the most accurate information possible, pre-order arrival dates are only estimates. Due to customs processes and unforeseen circumstances, we cannot guarantee a specific arrival date. Rest assured, you’ll receive updates about your order via email.
- Items that are placed with pre-order items will be sent together once the pre-order item arrives.
PHONE ORDERS
- Phone Orders are available from our boutique only. To arrange a phone order please contact our boutique directly.
- Simply provide your details over the phone, and we’ll email you an invoice. Once you’ve received the invoice, you can select your preferred shipping method.
- Please note that a shipping fee will apply as per our online shipping methods.
- Phone orders are unavailable for international customers.
INTERNATIONAL SHIPPING
DHL EXPRESS
| COUNTRY | LOCAL CURRENCY | TRANSIT TIME | SHIPPING COST | TAXES & DUTIES | RETURN FLAT RATE FEE |
|---|---|---|---|---|---|
| United States | USD | 3-5 | $15.00 USD | Included | $15.00 USD |
| United Kingdom | GBP | 3-5 | £12.00 GBP | Included | £12.00 GBP |
| United Arab Emirates | AED | 3-5 | 60.00 AED | Included | 100.00 AED |
| Taiwan | NT | 3-5 | 350.00 NT | Pre-pay available | 500.00 NT |
| Switzerland | CHF | 3-5 | 15.00 CHF | Included | 15.00 CHF |
| Sweden | SEK | 3-5 | 200.00 SEK | Included | 200.00 SEK |
| Spain | EUR | 3-5 | €15.00 EUR | Included | €15.00 EUR |
| Singapore | SGD | 3-5 | 15.00 SGD | Included | 20.00 SGD |
| Saudi Arabia | SAR | 3-5 | 70.00 SAR | Included | 100.00 SAR |
| ROW | USD | 3-5 | $15.00 | Pre-pay available | $15.00 |
| Rest of EU | EUR | 3-5 | €10.00 | Included | €10.00 |
| Qatar | QAR | 4-5 | 40.00 QAR | Included | 100.00 QAR |
| Poland | PLN | 3-5 | PLN 40.00 | Included | PLN 100.00 |
| Norway | NOK | 3-5 | NOK 150.00 | Included | NOK 200.00 |
| New Zealand | NZD | 3-5 | NZD 15.00 | Included | NZD 20.00 |
| Netherlands | EUR | 3-5 | €20.00 | Included | €20.00 |
| Mexico | MXN | 3-7 | MXN 250.00 | Included | MXN 300.00 |
| South Korea | KRW | 3-5 | ₩15,000.00 | Pre-pay available | ₩20,000.00 |
| Japan | JPY | 3-5 | ¥1,500.00 | Included | ¥2,000.00 |
| Italy | EUR | 3-5 | €15.00 | Included | €15.00 |
| Israel | ILS | 3-8 | ₪35.00 | Included | ₪100.00 |
| Republic of Ireland | EUR | 3-5 | €15.00 | Included | €15.00 |
| Hong Kong | HKD | 3-5 | $60.00 | Included | $100.00 |
| Greece | EUR | 3-5 | €10.00 | Included | €10.00 |
| Germany | EUR | 3-5 | €20.00 | Included | €20.00 |
| France | EUR | 3-5 | €20.00 | Included | €20.00 |
| Denmark | DKK | 3-5 | DKK 70.00 | Included | DKK 100.00 |
| Czech Republic | CZK | 3-5 | CZK 200.00 | Included | CZK 300.00 |
| Canada | CAD | 3-7 | $15.00 | Partially Included | $20.00 |
| Brazil | BRL | 4-8 | R$80.00 | Calculated at Checkout | R$100.00 |
| Belgium | EUR | 3-5 | €10.00 | Included | €10.00 |
Please see our FAQs page for more details.